Title of Study: Identifying Hospitals in Need of Education to Provide Optimal Care for Patients Living with SCD in Ontario
Patient Perspectives of Care Received for Sickle Cell Disease in Ontario Hospitals
Keywords: sickle cell disease, patient perspectives
Lanre Tunji-Ajayi1, Soji Jemitola1, Maame Darkwa1, Madeleine Verhovsek,2, Melanie Kirby-Allen1,3,4, Suzan Williams3,4, Jennifer Bryan4,5
1Sickle Cell Awareness Group of Ontario, 2McMaster Medical Centre, 3Hospital for Sick Children, 4University of Toronto, 5University Health Network
Introduction:
There is published evidence in several countries, including Canada, that patients with sickle cell disease (SCD) may receive disproportionally inadequate treatment or care in a hospital setting. Hospital visits, including emergency department visits, are a common component of health care for individuals impacted by sickle cell disease. Ensuring that patients have access to timely interventions from physicians is critical due to the risk of life-threatening complications. Approximately 58.3% of individuals with sickle cell disease in Canada, or 3500 people, reside in Ontario. This study sought to gather deeper insights on patient perspectives of care received and to identify areas that could be targeted for improvement.
Method:
An online survey was created via Survey Monkey and disseminated. 2500 patients and caregivers across Ontario were informed of the study via the Sickle Cell Awareness Group of Ontario (SCAGO) Newsletter mailing, postings of the study on the Sickle Cell Awareness Group of Ontario WhatsApp forum, posting at community health centers with sickle cell programs, and notification via other sickle cell organizations in Ontario.
From July 2019 to February 2020, participants were able to submit their health care experiences via the online survey. Results were summarized descriptively.
Results:
A total of 66 responses were collected. For the 46 survey questions, the number of responses ranged from 10 to 66. Participants reported on experiences at 15 hospitals in Ontario. Respondents were 18 to 64 years of age. Twelve participants completed the survey on behalf of patients under the age of 18. 76% (16/21) participants reported on emergency department experiences. 86% (18/21) of the reports were regarding care for pain management. With respect to waiting times over 1 hour, 31% reported waiting greater than 1 hour for nurse contact (5/16), 56% for physician contact (10/18), 50% for medication administration (8/16). 60% (9/15) reported the first person encountered at triage was respectful, empathetic, and caring. 22% of respondents felt some form of stigmatization or fear of dying during their hospital experience (4/18). 44% of respondents felt loneliness or helplessness during the hospital visit (7/16). 29% of respondents reported that the health care provider was extremely or very responsive to their concerns (5/17), 47% that the health care provider was somewhat responsive to their concerns (8/17), 24% that the care provider was not responsive to their concerns (4/17). 60% of respondents reported that the health care providers were very or extremely knowledgeable (6/10), 30% of respondents reported the health care providers were somewhat knowledgeable (3/10), and 10% reported the health care provider as not all knowledgeable (1/10). 54% of respondents (22/41) reported that the quality of care received was below expectations, 34% (14/41) reported that the quality of care received met expectations and 12% (5/41) reported that the quality of care exceeded expectations.
Conclusion:
As patients with SCD face many life-threatening complications, access to high-quality and timely care is critical. A survey on patient experiences received in Ontario hospitals identified potential areas for improvement in optimizing sickle cell disease care including wait times to receipt of care, and perceived health care provider responsiveness to patient concerns. The study team met with the hospitals identified as providing sub-optimal care in the survey. The team also met with some community hospitals that were not identified in the study but which a good number of SCD patients visit. All of the hospitals met with advice on their current and emerging strategies to address the gaps which will be shared with the patient community at the post-study summit for SCD Patient Community, Health Care Providers, and Healthcare System Leaders to help improve the confidence of the Ontario SCD community in Ontario hospitals.
There are 3 components to the project:
- Collecting patient perspectives on sickle cell care received, determining areas for improvement defined by patients
- Sharing the patient-derived information with the institutions which delivered the care
- Developing strategies jointly with the institutions to address identified areas of the deficit with the goal of improving the delivery of sickle cell care.
